Shipping policy

IMPORTANT COVID-19 UPDATES

CANADIAN ORDERS

We are open and working hard to process all Canadian orders! However, please be aware that there will likely be some slight delays with our processing and delivery timeframes. We appreciate your patience and understanding.  

INTERNATIONAL ORDERS

We're currently sending internationally to the countries that are available for us to do so. Please be aware that there may be some slight delays with our processing and delivery timeframes. 

Thank you kindly for your patience and understanding.

LOCATION

We are located in Canada. We ship both nationally & internationally. If you don’t see your country's shipping option at the checkout, please contact us for a shipping quote.

LOCAL PICKUP

We offer local pickup from our shop in Kitchener, Ontario. Simply select the 'Local Pickup' option at checkout and contact us to arrange a suitable time for pickup.

DISPATCH TIMES

Orders will be dispatched within 3 – 5 business days unless otherwise stated.

TRACKING

Once your order has been dispatched, you will receive a notification email which will include a tracking number and link where you will be able to track your order.

FREE SHIPPING

Free Shipping is applicable to orders over $250 within Canada. The discount will be automatically applied at the checkout, as long as the cart meets the following requirements:

- The order must meet a minimum amount of $250

- The shipping location must be within Canada. (Please note: Willow + Hudson reserves the right to cancel this offer for certain locations at their discretion, as there are some very remote locations that unfortunately are not available to our courier service.)

DELIVERY DELAYS

Once your order has left us, any delays caused by the delivery company are outside of our control and we cannot be held responsible. We will do our best to assist with any issues that do arise. Expected shipping times are an estimation given to us by the delivery companies and may vary depending on locations. Some countries may have their own custom charges or fees, and it is the customer's responsibility to be aware of and to make payment to the appropriate bodies to receive their parcel. If this is not attended to, the parcel will likely be denied entry and 'returned to sender' (RTS).

RETURN TO SENDER

It is the sole responsibility of the customer to enter their correct address as well as collecting their parcel from the collection point (if applicable). If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), we will contact the customer with options for re-shipment at the buyer’s expense.

ORDER CANCELLATION

If you would like to cancel an order and receive a full refund, you may do so as long as the order has not yet been processed & shipped. Please contact us at willowandhudson@gmail.com

We also reserve the right to cancel and fully refund any orders at our discretion.